In this way, your needs provide the services of Socia shape

It used to be simple. Socia was known as a reliable hardware supplier. Boxes full of mice, laptops, and phones rolled out of the warehouse towards our customers. We delivered quality and built relationships with customers who valued us for our products, speed, and reliability. The power of hardware was clear – tangible, measurable, and delivered quickly. But what started back then as moving boxes grew into something much bigger.

The customer as a catalyst for growth

Our services never originated from a strategic plan or a rigidly defined blueprint. Instead, our services were born from customer questions. For example, one customer said: We can handle part of the process ourselves, but we can't manage this little bit – could you do that for us? And so we started building what has now become an important pillar of Socia has become: klantgerichte diensten.

One of the first examples? The delivery and installation of hardware. A client lacked the resources and capacity to roll out the new workstations for the entire company. We proposed: Let us do that. Our team went to the location, took care of the installation and guidance, and gave users a brief training. The client was satisfied, and we gained valuable experience. It was a win-win, and we saw the power of this approach. The same happened with the on- en offboardingproces and the origin of the thuiswerkportalCompanies suddenly needed home workspaces but had no idea how to arrange it efficiently. We came up with a solution, added customization, and before you knew it, a unique proposition was born.

In this way, even more services have emerged, such as SoDeta, our secondment branch. What started with a simple question from a client – Do you have a spare engineer who can work for us for a few hours? – grew into a fully-fledged secondment division. We now not only place IT engineers for short-term assignments, but also offer long-term support for staff shortages.

From box mover to strategic partner

What all these services have in common is that there are no standard solutions. Every customer adds their own unique touch. A school community, for example, wants to be able to see exactly which school is ordering which hardware via the web portal. A large international company has a different priority: fast, worldwide delivery without the hassle. We adapt. Socia is not just a service provider, but an extension of our clients' IT departments. Sometimes we complement in area A, sometimes in area B – exactly where the client needs it.

At our core, we still move boxes. But around that, we have built an extensive service proposition. Hardware remains an important component, but by now we don't just supply devices – we also deliver the complete experience surrounding them. From configuration and delivery to support and staffing.

Stay in touch with you as a customer

If there is one thing we have learned, it is that relevance is everything. The world is changing, businesses are changing, and that means we must change with them. Many of our customers now want to work in a hybrid manner: sometimes in the office, sometimes at home, sometimes on the go. This means they need flexible, adaptable workspaces. This calls for new solutions for hardware, but also for management, security, and ease of use.

That is why we stay in dialogue with our customers. We ask not only what they need now, but also what they think they will need tomorrow. "“Where do you want to go?” is a question we ask regularly. The answer determines what we can develop for them. Managed services will become increasingly important in the future. This means that we want to unburden clients even further, so that they can focus on their core activities.

The power of personal contact

What makes us unique? Naturally, our service, our flexibility, our expertise in hardware, and the solutions that result from it. But if you ask our customers, they will mainly say this: “The people at Socia make the difference.” We are personally involved, directly approachable, and always willing to go the extra mile. That could mean helping a customer carry hardware boxes, arranging a courier to deliver a phone to Antwerp at the last minute, or calling someone late in the evening to solve a problem.

And at this time of year, that is perhaps the most beautiful thing of all. As the end of the year approaches and companies make plans for the new year, we want to thank our customers for their trust. We remain at your service, also in the new year. Personal, committed, and with an eye for what is truly needed. From moving boxes to a future-proof IT partner – and all thanks to listening to our customers.