Socia expands business proposition by adopting HP Pro Active Insights

Managed services, around hardware that are used daily have become increasingly important over the years. We grew into the ICT service provider we are today and took on the management of more and more ICT-related matters for clients. As an HP Amplify Partner, Socia is now taking an important next step. But what will this partnership entail for clients?

Michel (HP) and Mark (Socia) explain it

Michel Voorhout, Channel Sales & Development Manager Services, describes it as follows: “Generally speaking, there are partners who focus on either volume or value. Socia belongs to the latter group; they are a partner who wants to add value to their customers as much as possible. As a result, their clients’ IT departments can focus more often on business-related matters than on office or home workstations. What sets Socia apart from many other ICT service providers is that they also understand the management, servicing, and monitoring of hardware down to the core. For true DaaS, Device as a Service, this knowledge is essential.”

Mark Hooijmans, Senior Account Manager at Socia, takes the lead when it comes to HP Proactive Insights.. He says the following:

In these turbulent times, it is easy to lose grip and overview. We want to help our (future) customers gain insight into their ICT environment, clarify how their resources are being deployed, and improve end-user experiences. In collaboration with HP, we can act even more proactively, generate insights, and provide reports. And all of this fully in accordance with our customers' wishes.

The collaboration: HP Proactive Insights and HP TechPulse

As an HP Amplify Power Partner, Socia offers HP Proactive Insights. This provides monitoring, reporting, and insights to help IT departments reduce the costs and complexity of device management. User experiences are improved because HP TechPulse recognizes impending problems in advance through pre-configured logic. (AI, Artificial Intelligence, makes this possible.)

What Socia is now doing extra for customers

During the COVID-19 period, it became clear that the majority of IT departments' time is spent on workplace-related questions. Sometimes up to 70%! The more employees continue to work in a hybrid manner, the more challenging it becomes to offer colleagues an immediate solution when problems arise. There are known situations where remote workers were idle for hours or even days because they could not simply drop by an IT colleague for their hardware.

Therefore, let us do this:

1: Management – ​​Asset management

We have insight into which user uses which device, as all MS OS, Android, iOS, and Mac OS devices are supported. A performance indicator is also present. This means that, via an installed API, we can see per device whether the user possesses the correct device. We also detect excessive or insufficient usage in a timely manner.

2: (Proactively) identifying and resolving problems

We provide insight into whether devices (both HP and other brands) are experiencing problems. This includes missing drivers, BIOS updates, blue screens, or other forms of failure. Furthermore, for HP devices, it is possible to proactively identify which batteries or HDDs are likely to cause issues soon. We can even configure our service to replace these preventively under the break & fix section of the Pro Active services. This can be done on-site or at the end user's home. You understand that this significantly reduces the burden on the IT department. But above all, it results in satisfied colleagues.

3: Reporting

These new services offer significant potential for preventing issues, as well as gaining insight into unreported issues. These can be reported weekly, monthly, quarterly, or annually. Matters such as warranties for HP and other brands can also be actively tracked by us. We can also include software inventory and compliance-related matters in the report, if desired.

Shall we start with Amplify?

'Amplify' means to strengthen. That is why we have a strong offer to run HP Proactive Insights free of charge for 60 days in a demo environment. This frees up valuable time for you as an IT professional that you can better spend on the progress of the organization than on administration and answering user questions.

Contact Mark Hooijmans, our contact person for HP Proactive Insights.

Email: m.hooijmans@socia.nl or phone number: 020 – 7085573