My definition of aftercare: “Always staying in contact with customers”

This statement is from our colleague Thijs Koutstaal. He is 29 years old, has worked for Socia for over four years, and knows everything about the modern workplace, of which ICT security, workplace management, and innovation are important components. He has even more inspiring quotes that make it clear why he enjoys working with clients so much.

When it comes to ICT, things often turn out just a little differently than planned.

“That is precisely how we can deliver our added value,” says Thijs. As an example, he mentions a data migration from on-premise to the Cloud. While you can transfer everything one-to-one to another environment, Thijs believes it is better to investigate together whether there is a smarter way. “It often turns out that a lot of data is redundant or duplicated. That is why I choose to visit the client, walk through the structures together, and then organize the folders more efficiently and clearly.” This always results in time savings afterwards, but also provides a better overview after the migration.

Even with telephony, you stay in conversation.

In this case, 'being in conversation' has a positive connotation. Where VoIP projects (Voice over IP) are implemented, there is also a great deal of follow-up care and the necessary conversations involved. “You can supply dozens of new devices that all work perfectly, but it is much more important to understand the desired communication flows between employees. So, who answers when, and what happens if someone is temporarily unavailable.” In addition, even after delivery, it is monitored whether every employee, young or old, is making full use of the VoIP technology. This naturally also applies when new employees join; knowledge transfer may be necessary then as well.

The modern workplace is always in motion.

That is why you also need to be in contact at all times, according to Thijs. “Many people think that a modern workplace means you can work 'anytime and anywhere,' but there is much more to say about this. For example, a client of ours recently had a problem with the contact form on the website; customer requests were not ending up in the 'info@box'. I found out because I happened to be on the phone. The web developer could not identify the problem, but I quickly realized that an additional Microsoft Exchange account was the solution. This example shows that there are multiple links when it comes to the modern workplace goes, but that we at Socia always look for a solution.”

The customer relationship starts well before the signature.

In service provision, it is about trust, and companies must be a good match. “For example, for a Microsoft 365 During this process, we are often in conversation for several months to build this trust. That is why I derive my daily pleasure from all the different conversations required for this. Fortunately, to strengthen that relationship, my employer gives me the opportunity to pioneer and, where necessary, add new solutions to our portfolio.

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