Help customers first, then the paperwork!
Customers with questions about HP, regarding both hardware and software, can turn to Mark Hooijmans. We have written previously about his expertise in this blog. He has been working at Socia since 2008. He quickly rose from junior account manager to senior and built up an impressive client base. He enjoys serving large clients where there are multiple challenges and a project-based approach is always required.
Helping customers with additional services
A lot has changed between 2008 and 2022. Mark says the following about this: “Socia originally started as an IT webshop. To distinguish ourselves, personal customer contact and fast deliveries have always been ingrained in our DNA. But with increasing competitive pressure from multiple webshops, we realized that we needed to start developing additional services. These were further fueled by changing customer demands from the market. For example, a school community wanted to eliminate the hassle of delivering laptops for students and simply receive an invoice. Yet another client wanted hundreds of laptops to be fully equipped with the software the relevant colleagues needed upon delivery; I call that customization. That is how additional services emerged, such as imaging devices, fully managing hardware and software for various locations, workstation management, and, of course, taking over IT helpdesk functions. We are a single point of contact for ICT-related matters, but we go even a step further…”
Serve customers better through independence
Currently in the news is that there are supply problems in the ICT/Tech sector. A lot of hardware comes from Asia, and unfortunately, large numbers of containers are sitting idle in Chinese ports. Fortunately, thanks to our independence from suppliers, we are able to look for alternatives. This is what Mark says about it: “I had a client where hundreds of employees had to work from home in a short period of time. That meant more than 800 office chairs, docking stations, and monitors. We even built a web portal where employees could order items. But we, too, faced supply problems, in this case with monitors. Keeping customers waiting is not an option at Socia. That is why we went looking for alternatives, found them, and personally delivered a loaner monitor to all those home workstations. We even stopped by twice to exchange the loaner monitor when ordered monitors became available. Help customers first, then the paperwork!”
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