What does Socia do to help employees develop?
What can you, as an employer, do to help your staff grow? That’s an important question, because if you succeed, they’ll deliver even greater value to your customers. What’s more, they’re more likely to stay with you for longer. Drawing on our own experiences, we’ve put together these five tips. Perhaps you could make use of some of these socia tips yourself.
Tip 1: Provide (sports) opportunities for customers really tGet to know us
You achieve growth by getting to know your customers even better. That’s why human engagement is our top priority. However, in a formal or business setting, it can be challenging – often due to time constraints – to truly discover what drives customers. This works better in an informal atmosphere where you take more time for one another. Because we genuinely want to get to know you as a client, we have, for example, ensured that every account manager has obtained their GVB (golf proficiency certificate). What social or sporting activities do you organise yourself with clients?
Tip 2: Pay close attention to staff wellbeing
Employees are more likely to thrive if they feel that you, as an employer, are engaged with them. In situations where they are working from home more often, for example, there’s always a risk that they might feel isolated. Check in with them, ask what they need, organise a Friday afternoon drinks session, organise a game and do lots more to maintain team spirit.
Tip 3: Give responsibility, without restrictions
In our experience, employees thrive when they’re allowed to take responsibility themselves. We believe that personal growth is hindered if every customer enquiry requires a signature from management. Furthermore, we believe that giving employees responsibility energises them and motivates them even more to find the best solution for the customer.
Tip 4: Explore more ways of knowledge transfer
It goes without saying that an employee grows by being offered training. But is enough time set aside to learn from one another? The larger the organisation becomes, the more challenging it is to understand what a colleague in another department is working on. Knowledge transfer can take the form of distributing internal newsletters, inviting someone from another department to join your team, having an account manager share a success story, and much more besides.
Tip 5: Ensure you have the right tools
Employees also grow by being offered modern tools that enable them to connect with one another on a daily basis and learn from each other. Think of the smart use of Microsoft Teams or a knowledge intranet. We’re also the right choice for creating portals. And the simpler we make things for staff, the more time they’ll have left over to learn and grow. Extra tip: Read this blog about Tony’s Chocolonely’s remote working portal.
Have these 5 tips helped you?
