The 6 most common ICT frustrations and what you can do about them

Nothing is quite as annoying (or as unproductive) as a computer that needs updating yet again, a home internet connection that keeps dropping out, a glitchy video meeting, forgetting passwords, and so on. These are the 6 most common IT frustrations – and how to solve them.

Setting up a new workplace

Whether you’re just starting at a company as a new colleague or the company has decided to switch IT environments, setting up a new workstation is often a task that takes the whole day. By engaging an IT partner who handles both the hardware and software for a new workstation, you’ll save yourself a lot of hassle. This means everything is sorted and set up at the touch of a button, allowing you to get started straight away.

Internet speed

Slow internet speeds are one of the biggest IT frustrations, particularly when working from home but sometimes in the office too. As a business, you can easily resolve this by signing up for a faster, higher-capacity connection, but for individuals working from home, this is more difficult. Particularly because there is no ‘one-size-fits-all’ solution.

Programmes that crash

To prevent major problems with programmes crashing or even entire computers failing, it’s important to keep them up to date at all times. Many staff members will hastily click away updates. Overdue maintenance of operating systems and software then ensures that programmes eventually run like treacle. An administrator who schedules updates for you at times when this causes the least possible disruption offers a solution to this problem.

Verification codes and login issues

These days, you need a strong password for just about everything, or you have to log in with a one-time verification code. If you have to wait hours for a verification code, or if it doesn’t arrive at all, it’s a waste of your working time. The same applies to forgotten passwords. To make these login processes run more smoothly, you can offer your staff a secure password vault that remembers everything, or try to work within a single environment as much as possible. Verification codes are part of multi-factor authentication and, unfortunately, remain a necessary evil.

Delays caused by security measures

Online security is becoming increasingly important. Unfortunately, to ensure the best possible protection, this also means that staff have to go through more and more steps to log in to platforms containing sensitive information. This also applies to antivirus programmes, which can slow things down but are nevertheless essential. To prevent data breaches, it is important to engage an experienced partner, so that staff are inconvenienced as little as possible. But even for a specialist, when it comes to security, it remains a matter of striking a balance between user-friendliness and the level of security.

Unreachable customer service

If you end up with a problem you can’t solve yourself and there’s no in-house IT department, you’ll need to contact customer service. There’s nothing more frustrating than spending hours on hold only to still not have a solution to your problem. As a business, it’s important to take this sort of complaint from staff seriously and to look for an IT partner who responds quickly and accurately to any issues that arise.

Want to get rid of all the hassle straight away and prevent IT problems? Contact us for more information or advice.